How long will delivery take?

We strive to send your order within 3-5 working days. Delivery will depend on the delivery company.

Can i return my order?

You can return your order within 14 days in original state with all labels still attached to the item(s). However personalized items CAN’T be returned.

where is your store located?

VERT91 essentiel is an online webshop located in the Netherlands. We don’t have a physical store (yet).

GENERAL TERMS & CONDITIONS 

By making a purchase, you agree to the following terms and conditions. These terms apply to all products sold through our website.

1. Return Policy

 We understand that sometimes you may need to return a product. Therefore, we offer a 14-day return period from the date you receive your order. This means you have the right to return your order within 14 days after receipt, without providing any reason.

 Return Conditions:

    •    The bag must be in its original condition, unused, and with all labels and packaging intact.

    •    Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival.

    •    Returns must be initiated within the 14-day return period via our returns portal or by contacting our customer service. 

2. Personalized Items Exception 

Please note that personalized products (such as bags with embroidered initials, names, or other custom designs) cannot be returned, unless the item is defective or damaged upon arrival. Personalized products are made specifically for you and cannot be resold.

Damaged or Defective Products:

    •    If you receive a damaged or defective personalized item, please notify us within 14 days of receiving it. We will offer a free exchange or a full refund for the product. 

3. Refunds 

Once your return has been received and approved, the purchase amount will be refunded to the original payment method within 14 business days. Shipping costs are non-refundable unless the product is defective.

4. Contact Information

 If you have any questions regarding our return policy or wish to return a product, please contact us at:

•    Email: vert91essentiel@hotmail.com

 5. Changes to the Terms and Conditions

 We reserve the right to update or modify these terms and conditions at any time. Any changes will take effect immediately upon posting on our website.